Metro Plumb

I contacted Metro Rod after researching the company thoroughly. The organisation was a very attractive option as the support seemed fantastic, and more importantly, the organisation clearly stood out for the partnership they clearly wanted from an incoming franchisee, and not a relationship that revolved around a top-down methodology. I was introduced to Tracey immediately and from the outset, she was amazing. We worked together to ensure the territory that I wanted to purchase was correct and worked very closely on ensuring the business plan I was to deploy was achievable. Despite working through a tough climate which was restricted due to COVID 19, the sale of the business went through seamlessly, and we as a business have hit the ground running. Tracey has continued to work closely with our business and is consistently checking in and offering advice. A true testament to the organisation and the Working Together is Stronger philosophy that radiates throughout every layer of Metro Plumb. I cannot commend Tracey and her peers enough and will continue to work together to ensure our partnership is successful.

I would like to say that the period that Tracey arrange meetings and also my induction was excellent in fact the reason I went forward with the franchise was the replay to my questions, also I was never pushed into anything or pressured to do things I didn't want to do, in fact the move over was very impressive and made my welcome into the franchise easier, and it was also nice to know that if I needed someone Tracey was always there to advise or put me in touch with the right person. To mark this out of 10 it would be a 20 so in saying this it as very good so 10/10.

I started looking into franchises 12 months ago and dealt with many franchise managers all of whom were pushy and desperate which for me was very off putting. From the first conversation with Tracey, I knew straight away she was different.  Tracey guided me through everything and always at the end of the phone whenever needed, nothing was ever to much trouble. I had many conversations while I was deciding whether this was the correct company for me and was quite demanding, but this never fazed Tracey. After meeting Tracey, she was very welcoming and guided us through the process in a way which was so easy to understand, and I always felt she is a real people person and can communicate flawlessly. Every question I had was met with a very quick response and I knew straight away she had a mass amount of knowledge regarding the company. I decided to buy the franchise and am very glad I did. I mainly purchased this Franchise because of Tracey without her constantly being there no matter what time of day for us or her fantastic attitude towards the people she is working with and the way if you need something she is able connect you with so many contacts to get where you need to be I don't know where I'd be right now. I would like to say a massive thank you for the continued support Tracey is giving us, it is a joy to work with you.