"It is essential for me that any company or product I have worked with is at the top of their game in all aspects. Delivering consistency is absolutely crucial. Every week we make sure that standards are pulled back online, every month questions are asked if standards have slipped. Sure it’s hard work – but what isn’t if it's worth having? Part of our success has to be due to Ginny and her team being cut from the same cloth. Being the best every time – not accepting second best. We shortly have our annual conference in a beautiful location in the Midlands, where all the franchises get together share best practise, catch up with what’s going on in other parts of the country face to face (although there is an excellent forum on the extranet for daily communication if required). Awards are given for various achievements – great to see a variety of branches each year succeeding with the smashing of goals and targets! I thoroughly enjoy the time as it re-enforces how big the franchise is now and how each year the brand becomes stronger and more defined… incidentally did I mention that HO pay for the whole occasion, not often happens these days! The journey is interesting, challenging and great fun, not to mention rewarding. I am thrilled and delighted with the opportunity that social media has brought us and am loving the way that business shifts and changes. This year my plan is to get bigger – watch this space and keep bringing in those wheels!"
